Term & Conditions

Last updated: 10-08-2025

These Terms & Conditions (“Terms”) govern your access to and use of the website smrltd.co.uk (the “Website”), and any related services provided by SMR Ltd (“we”, “us”, “our”). By using or accessing the Website, you agree to be bound by these Terms (whether as a guest or registered user). If you do not agree with any of these Terms, you must stop using the Website immediately.

1. Interpretation & Definitions

1.1 Definitions

  • “User”, “you”, “your” means any visitor or user of the Website.

  • “Content” means all text, images, videos, audio, software, graphics, data, information, or other material made available via the Website.

  • “Services” means any services, features, or functionalities offered through the Website.

  • “Order” means a request by a User to purchase goods or services via the Website, where applicable.

1.2 Interpretation
In these Terms, unless the context requires otherwise:

  • headings are for convenience and don’t affect interpretation,

  • singular includes plural and vice versa,

  • references to laws or regulations include their amendments or re-enactments,

  • any reference to “in writing” includes email.

2.1 You must be at least 18 years old and have legal capacity to enter into contracts in the UK to use this Website.

2.2 We reserve the right to refuse access or to terminate or suspend your access at any time without notice, for any reason (e.g. breach of these Terms).

2.3 You must not use the Website in any unlawful manner or in a way that could impair, overburden, damage or disable the site.

3.1 If the Website requires registration for certain functions, you agree to provide accurate, current, and complete information about yourself, and to maintain and promptly update such information.

3.2 You are responsible for safeguarding your account credentials (username, password). You agree not to share them or allow unauthorized access, and must notify us immediately of any breach of security.

3.3 We have the right to suspend or terminate your account (or access) if you violate these Terms or for any other reason we decide in our discretion.

4.1 Orders
If you place an order via the Website, you are making an offer to us to purchase the specified goods or services. We may accept or reject your order in whole or in part.

4.2 Prices & Payment
All prices shown are inclusive of applicable UK VAT (unless stated otherwise). We accept payment via the methods displayed at checkout. You must pay all amounts in full before we process your order.

4.3 Taxes & Duties
If your order involves cross-border elements (e.g. shipping outside the UK), you may be liable for import duties, taxes or other charges. These are your responsibility.

4.4 Cancellation & Refunds
Where you are a consumer (i.e. not buying for business), you may have certain cancellation rights under UK consumer law (such as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you cancel in accordance with UK law, you may be entitled to a refund subject to any deductions allowed by law.

If you are a business customer, cancellation rights may be more limited and governed by these Terms or any separate agreement.

We reserve the right to reject or cancel any order for legitimate business reasons (e.g. stock unavailability, pricing error).

5.1 All intellectual property rights (copyright, trademarks, designs, database rights, etc.) in or on the Website and in the Content are owned by us or licensed to us, unless otherwise stated.

5.2 You may view, download, and print Content for your personal, non-commercial use only, provided you keep all copyright, trademark, and other proprietary notices intact.

5.3 You must not misuse, reproduce, redistribute, modify, create derivative works from, sell, rent, or otherwise exploit any part of the Website or Content except with our express prior written permission.

5.4 If you submit or post any content to the Website (e.g. via feedback or forum), you grant us a non-exclusive, irrevocable, royalty-free licence to use, modify, publish, translate, distribute and display that content in any form or medium.

6.1 You agree not to use the Website to:

  • Upload or distribute viruses, malware, or other harmful code;

  • Attempt to gain unauthorized access to systems or data;

  • Interfere with or damage the Website or any networks connected;

  • Use automated means (robots, scrapers, spiders etc.) to access or harvest data;

  • Transmit content that is unlawful, defamatory, obscene, threatening, or that infringes third-party rights;

  • Impersonate another person or entity or misrepresent your affiliation;

  • Use the Website in any way that violates applicable laws or regulations.

6.2 We reserve the right to remove or disable any content you post that violates these Terms or is otherwise objectionable, and to suspend or terminate your access.

7.1 The Website may contain links to external websites or resources. These are for convenience only. We do not control, endorse, or guarantee the accuracy of any third-party website or service, and accept no liability for them.

7.2 Any dealings you have with such third parties (e.g. purchases, agreements) are solely between you and the third party.

8.1 No warranties
To the fullest extent permitted by law, the Website and Content are provided “as is” and “as available” with all faults. We disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted access.

8.2 Limitation of liability
We (and our officers, employees, agents, affiliates) shall not be liable for:

  • Loss of profits, revenue, business, contract, or anticipated savings;

  • Loss or corruption of data;

  • Any indirect, special, incidental, consequential, or punitive damages;

  • Losses arising from liability to third parties;

  • Any loss or damage not reasonably foreseeable at the time you first use the Website.

Our total liability to you in relation to any order or claim shall not exceed the amount you paid us (if any) for the relevant goods/services.

8.3 Exceptions
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under UK law.

You agree to indemnify, defend and hold us (and our officers, employees, agents, affiliates) harmless from and against all claims, demands, liabilities, costs, losses, damages (actual and consequential), judgments, fines and expenses (including legal fees) arising out of or relating to:

  • your breach of these Terms,

  • your use of the Website,

  • your violation of rights of any third party,

  • your use of any content you submit or post.

10.1 Use of personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms. You should read the Privacy Policy to understand how we collect, use, store, and disclose your personal data in accordance with UK data protection laws (UK GDPR, Data Protection Act 2018).

10.2 We use cookies and similar technologies; see our Cookie Policy (or the cookies section of our Privacy Policy) for details.

We may update or revise these Terms from time to time (for example, to reflect changes in law or business practices). The updated Terms will have a new “Last updated” date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

If you do not agree to the updated Terms, you should stop using the Website. We may also notify you of material changes by email or via prominent notice.

We may, at our discretion, suspend or terminate your access to the Website (or any part) at any time, with or without notice, for any reason including your breach of these Terms.

On termination:

  • your rights under these Terms (e.g. license to use Content) will immediately cease,

  • you must stop using the Website immediately,

  • clauses which by their nature should survive termination (e.g. liability, indemnity, intellectual property) will continue.

13.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, it shall be severed or modified to the minimum extent necessary, and the remainder of the Terms shall continue in full force and effect.

13.2 No delay or failure by us in exercising any right or remedy under these Terms shall constitute a waiver.

These Terms (together with our Privacy Policy and any other policies referred to) constitute the entire agreement between you and us regarding the Website and supersede all prior or contemporaneous agreements, communications and proposals (whether oral or written).

These Terms are governed by, and construed in accordance with, the laws of England & Wales (or specify Scotland or Northern Ireland if relevant). You agree that the courts of England & Wales (or the relevant UK jurisdiction) will have exclusive jurisdiction over any dispute arising under or in connection with these Terms.

If you are a consumer (i.e. not dealing in the course of business), nothing in these Terms shall reduce your statutory rights under applicable UK consumer protection laws.

If you have any questions, concerns, or complaints about these Terms or the Website, please contact us at:

SMR Ltd
49 Ayresome Park Road
Middlesbrough, TS5 6AS, United Kingdom
+44 7532746565
info@smrltd.co.uk

We aim to respond within a reasonable time.

  • You may not assign or transfer your rights or obligations under these Terms without our prior written consent; we may freely assign or transfer ours.

  • Any notices under these Terms shall be given in writing (including email).

  • Headings are for convenience only and shall not affect meaning.

  • In any conflict between these Terms and any policy or document referenced (e.g. Privacy Policy), these Terms shall prevail unless expressly stated otherwise.

Acknowledgment

By using the Website (or placing an order, if applicable), you acknowledge that you have read, understood, and agree to be bound by these Terms.